Privacy and Cookie policy

In order to accept an order from you, we need the following personal details:

Phone number
E-mail address

We need those personal details in order to deliver the order to you. When submitting your personal details, you also accept that we may contact you over e-mail or SMS regarding your order.

We gather personal data from our web site in accordance with this description such that you are informed about which details we are gathering and why.

All personal details are handled in accordance with applicable laws.

Storage and transmission of data is safe! We use the latest safety technology for encryption of your personal information.

We encrypt the information by using SSL when we transmit via the internet.

In connection with your order, your personal details are registered by IVS and they will be kept for 5 years as required by applicable Danish bookkeeping laws.

In connection with delivering our service and your use of this service, we are only going to store your e-mail address and only as long as you are signed up for the service.

Information stored about your order(s) and information about your use of the service will not be connected by and these information will be kept separate.

The personal details will be kept safely and confidentially on a computer with limited access and in secure facilities.Safety protocols will be revised continuously, in order to store your personal details responsibly, and in accordance with your rights as a user. It is however at your own risk that you submit your data to us as it not be complete guaranteed that someone will not succeed in gaining unauthorised access to the data when they are stored or send electronically.

As the Internet is developing, it might be necessary to update our handling of personal information. We therefore reserve the right to modify or update the Privacy Policy.

Third Parties

Personal details submitted to will not be forwarded or sold to third parties, unless in conjunction with a re-structuring or sale of the business. Any forwarding of personal details in such a situation will be in accordance to applicable legislation.

We do not gather any sensitive details.

Objections and insight

As a registered customer at IVS, you have the right to send an Object against being registered.

You also have the right to request a data export of personal data that have been gathered about you.

If any of the data are invalid or irrelevant then you can demand to have them deleted or corrected.

These rights are granted by The European Union’s Data Protection Directive.

Requests regarding this shall be sent through our Contact Us page.


If you would like to complain about you purchase then you need to contact us through our Contact Us page.

Applicable law and jurisdiction

You and IVS hereby submit to the non-exclusive jurisdiction of the Denmark.


As of February 15 2016 European companies and consumers will have a new digital platform for complaints, ODR. This ODR platform will make consumer complaints regarding goods and services within the EU easier to handle.

ODR stands for Online Dispute Resolution.

This will give consumers the ability to complain directly to the European store, in which they have made a purchase.

The purpose of ODR is to combine regional complain Authorities together into one.

The consumer and company can be in direct contact whit each other though.

For an example a consumer from Denmark can write a complaint in Danish directly to an Italian company.

The complaint will be translated from Danish to Italian by translation software from The EU. Hereby the company receives the complaint in their own language.

The EU Online Dispute Resolution:

If anything is wrong whit your order or if it does not meet your expectations, please contact us so that we can find a satisfying solution to the problem.

According to the Law we hereby refer to the following link, if you do not want to talk to us directly;


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It is only the Website that has placed the cookie that can read its contents again. Cookies cannot contain viruses or malware that can cause damage to your computer or device.

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At cookies are used exclusively to improve the functionality of the Website, in order to improve your experience as a customer. This includes functionality for remembering your settings.

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