All prices are in local currencies and including VAT.
At www.getback-2.me we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.
We reserve the right to change prices without prior notice or consent.
Getback-2.me accepts payment with VISA and Mastercard.
The payment will not be deducted from your card until the ordered items have been shipped.
At www.getback-2.me we will do what we can, to send orders received before 12.00 pm. the same day.
Orders received later in the day will normally be sent next business day with PostDanmark as B-post.
Consumer rights apply in accordance with applicable Danish laws.
You are entitled to return an item due to material failure or product defects. You may get the item repaired, replaced, refunded, or get a price reduction, depending on the specific situation.
You are not entitled to return items due to problems or defects that are the result of improper handling of the item.
You must notify us about a problem or a defect within reasonable time after discovering it.
Getback-2.me will cover the return costs assuming they are reasonable.
We have a 14-day return policy for items purchased in our web shop.
The 14-day period starts when you receive the order or receive the last item in case it is an order which is delivered in multiple deliveries.
The shipping costs for returns are paid by you.
In order to return an item, you need to contact us within 14 days of receiving the item, and notify us.
In order to make use of our return policy, you need to return your order without unnecessary delay and no more than 14 days after you have notified us about your intent to do so.
You cannot return an item by simply refusing to accept the parcel, without notifying us about it.
Goods not eligible for returns
The following goods are not included in the return policy:
– Goods where sealing has been broken
Sending items back (for return or replacement)
You are responsible for the item(s) from the time of delivery, until we have received the return shipment.
Please fill out and make sure to send us the following return form with the goods: www.getback-2.me/files/return_form_en.pdf
Please also include a copy of the invoice.
The following address should be used when sending returns:
We will not accept parcels sent with Cash-on-Delivery
State of returned goods if you use the return policy
You will be responsible for any decrease in the value of an item, if you have used it more than required, in order to determine the item’s properties and how it’s used. You can only try it the way you could in a physical store.
In order to be eligible for a full refund, you can only try the item without actually start using it.
If the item has been used more or in other ways than described above, it will be considered to be used.
This means that you may only receive a partial refund, or no refund at all, when returning the item, depending on the state of the item at the time of the return.
Refunds for returned goods
If possible the refund will be done using the same payment method, you used when paying for the item.
You are however kindly asked to include your bank and account details in your complaint so we can use it as alternative payment method Those details can safely be transmitted in an e-mail or through other electronic means, as they aren’t confidential, and as they will only be used by us to handle the transaction.
When returning an item, costs will be refunded (except extra shipping costs incurred due to you not choosing the standard shipment method), without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.
We reserve the right to delay a refund until we have received the returned item, unless you have provided documentation for shipping it.
In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.
You agree that all access to and use of the Getback-2.me website and its contents as well as the related services is at your own risk.
Getback-2.me is not responsible for the accuracy or any other aspect of the information that you or others provide in connection with the registration of tags or in connection with a potential retrieval of a lost item.
Getback-2.me is not liable for any losses or damages arising from your use of the Getback-2.me website and its content or the related services, which directly or indirectly is caused by third parties (including, but not limited to, if a third party seizes unauthorized access to all or parts of the system).